MODULE 8

Consumer Protection in Digital Era

Master the Consumer Protection Act 2019, E-Commerce Consumer Rules, CCPA regulatory powers, digital service complaints, misleading advertisement regulations including ASCI guidelines, influencer marketing rules, and comprehensive enforcement mechanisms.

6
Parts
40
Quiz Questions
10+
Hours Content
3-Tier
Redressal System

Learning Objectives

What you will master in this module

1

CPA 2019 Framework

Understand consumer rights, definitions, unfair trade practices, and product liability

2

E-Commerce Rules

Master Consumer Protection (E-Commerce) Rules 2020 and platform obligations

3

CCPA Powers

Learn Central Consumer Protection Authority powers and enforcement mechanisms

4

Digital Complaints

Navigate e-filing, online dispute resolution, and mediation processes

5

Advertisement Regulations

ASCI guidelines, influencer marketing rules, and dark pattern prohibitions

6

Remedies & Enforcement

Compensation, penalties, class actions, and execution of orders

Module Content

6 comprehensive parts covering consumer protection in the digital age

PART 1

Consumer Protection Act 2019 Overview

Comprehensive overview of CPA 2019, replacing the 1986 Act with modern consumer protection framework.

  • Evolution from CPA 1986 to CPA 2019
  • Key definitions: Consumer, goods, services, defect, deficiency
  • Six consumer rights under the Act
  • Unfair trade practices and restrictive practices
  • Product liability provisions
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PART 2

E-Commerce Consumer Rules

Deep dive into Consumer Protection (E-Commerce) Rules 2020 and platform responsibilities.

  • Applicability to e-commerce entities
  • Marketplace vs inventory model duties
  • Disclosure requirements and information display
  • Return, refund, and exchange policies
  • Country of origin and seller disclosure
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PART 3

CCPA & Regulatory Enforcement

Central Consumer Protection Authority - powers, functions, and regulatory enforcement.

  • CCPA establishment and composition
  • Investigation and inquiry powers
  • Suo motu actions and class actions
  • Penalties for misleading advertisements
  • Product recall and refund directions
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PART 4

Digital Service Complaints

Navigating digital consumer complaints and online dispute resolution mechanisms.

  • E-filing of consumer complaints
  • E-Daakhil portal for online filing
  • Video conferencing hearings
  • Mediation in consumer disputes
  • Three-tier commission structure
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PART 5

Misleading Advertisements

Regulation of advertisements including ASCI guidelines and influencer marketing rules.

  • Definition of misleading advertisement
  • ASCI Code and self-regulation
  • Influencer Guidelines 2022 compliance
  • Dark patterns and deceptive design
  • Celebrity/endorser liability
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PART 6

Remedies & Enforcement

Comprehensive remedies, penalties, execution of orders, and enforcement mechanisms.

  • Types of reliefs and compensation
  • Punitive damages and penalties
  • Execution of commission orders
  • Appeals and revision process
  • Case studies and practical strategies
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Module 8 Assessment

Test your knowledge of Consumer Protection in the Digital Era with our comprehensive quiz

40 Questions
60 min Duration
70% Passing Score
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